Terms of Use

These Terms of Use ("Terms") govern access to anvida.co, the Anvida application, related technology, subscriptions, communications, and clinical services made available through Anvida. By creating an account, purchasing a service, or using Anvida, you agree to these Terms and acknowledge the Privacy Policy and applicable Notice of Privacy Practices.

1. Parties and roles

Minds Awakened LLC, doing business as Anvida, provides the Anvida technology platform and administrative services. Liberated Mind TX Counseling PLLC, doing business as Acceptance Path Counseling, currently provides and manages clinical services, including clinician assignment, assessment, diagnosis, treatment, clinical judgment, supervision, and clinical records.

Your initial clinical-services relationship is with the Clinical Practice. A particular Texas-licensed clinician is assigned after onboarding and before clinical assessment or treatment begins. You will receive information identifying the clinician and applicable professional disclosures. Clinicians exercise professional judgment within their licenses and contractual roles.

2. Eligibility, location, and emergencies

You must be at least 18 years old, legally capable of entering a contract, and physically located in Texas when receiving clinical services. You must provide accurate identity, location, contact, safety, and payment information.

Services are provided in English. Technology failures, clinician availability, safety concerns, scope-of-practice limits, or clinical appropriateness may require delay, referral, a different modality, or termination of services.

3. Assessment and ongoing care

Reflection Assessment

The Reflection Assessment requires onboarding and reflections on seven distinct local calendar days. Multiple entries on one date count once. Seven reflection days do not guarantee completion on a particular date. The assigned clinician must determine that sufficient information is available and complete the assessment and recommendations.

Video Assessment

The Video Assessment includes a 50-minute live intake and clinician-produced assessment and plan. It does not require seven reflection days.

Monitored self-help and psychotherapy

Support is monitored self-help and does not include ongoing psychotherapy sessions. Connect adds clinician messaging and voice-note contact but no included live sessions. Biweekly and Weekly include live clinical sessions and may involve psychotherapy when clinically appropriate. The assigned clinician determines diagnosis, treatment, recommendations, and whether a service is clinically appropriate.

Technology-assisted content

Technology may organize information and draft material for review. It does not independently diagnose, prescribe treatment, or replace a clinician. No outcome, diagnosis, improvement, continuity, or particular recommendation is guaranteed.

4. Prices, authorization, and renewal

Reflection Assessment is $147. Video Assessment is $215. Upgrading from a Reflection Assessment to a Video Assessment is currently $68. Optional add-on sessions are $65 for 30 minutes and $110 for 60 minutes.

Prices are in U.S. dollars. Taxes, if applicable, may be added. By providing a payment method, you authorize charges for purchases, recurring subscriptions, fees, and other amounts disclosed at checkout or agreed in writing.

Monthly and quarterly subscriptions automatically renew until canceled. Renewal occurs at the then-current disclosed price. We will provide notice of material price changes as required by law. Cancellation stops future renewal but does not retroactively end services already provided.

5. Cancellations, refunds, and missed sessions

Assessment refund promise

Reflection Assessment: A full refund during your 7-day reflection stage, before you submit the reflection for your seventh distinct day and before your clinician produces a diagnostic or assessment report. No questions asked.

Video Assessment: A full refund before your Video Assessment begins and before your clinician produces a diagnostic or assessment report. No questions asked.

The refund window closes at the first applicable cutoff. It is not a seven-calendar-day countdown from purchase. Deleting entries, reopening a report, or canceling after a Video Assessment begins does not restore eligibility.

Monthly subscriptions

You may cancel at any time. Cancellation takes effect at the end of the current paid monthly period. Monthly charges and partially used monthly periods are nonrefundable except when required by law.

Quarterly subscriptions

Cancellation stops the next renewal. The current started monthly service period is nonrefundable. Unused complete months remaining in the quarterly period are refundable at the plan's discounted quarterly monthly allocation. For Biweekly and Weekly plans, we also track included live sessions. Completed sessions and sessions treated as used because of a late cancellation or no-show are deducted from the refundable balance at their discounted plan allocation. A refund will never exceed the amount paid minus the value of service periods and included sessions already used. Refunds are issued to the original payment method, subject to payment-provider processing time.

Late cancellation and no-show fee

A $25 fee applies when a live session is canceled or rescheduled less than 24 hours before its scheduled start, or when you do not attend. The fee may be waived when required by law or at the Clinical Practice's discretion for documented exceptional circumstances.

6. SMS messaging terms

You may separately and optionally consent to service SMS and marketing SMS from Anvida at the mobile number provided. Consent is not a condition of purchase.

• Service SMS: clinician reminders, appointments, account and security notifications, and operational updates. Message frequency varies.
• Marketing SMS: promotional messages from Anvida, generally up to one message per month.

Message and data rates may apply. Reply STOP to unsubscribe from the applicable program and HELP for help. You may also call (877) 302-2627 or email legal@anvida.co. After STOP, you may receive one confirmation message. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Do not send sensitive clinical information by ordinary SMS. Anvida designs outgoing SMS not to include diagnosis, treatment details, medications, journal content, or similarly sensitive clinical information, although a message may reveal your relationship with Anvida. Keep your number current and notify us if it is reassigned.

No mobile information, including telephone numbers and consent records, will be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Messaging vendors may process information solely to provide and support the program.

7. Accounts and acceptable use

You are responsible for your credentials, devices, account activity, and the accuracy of information submitted. Notify us promptly of suspected unauthorized access.

You may not:

• Use Anvida for an emergency or to harm, threaten, exploit, impersonate, or unlawfully monitor another person.
• Access another person's account or submit information without authorization.
• Interfere with security, availability, authentication, clinical safeguards, or technical restrictions.
• Scrape, reverse engineer, resell, sublicense, or commercially exploit the platform except where law prohibits restriction.
• Upload malicious code or use automated systems that burden or misuse the service.
• Misrepresent your identity, age, Texas location, symptoms, safety, payment authority, or eligibility.

We may suspend or terminate access to protect a person, preserve security, comply with law, address nonpayment or misuse, or support clinically appropriate transfer or discharge. Clinical termination and continuity-of-care obligations remain governed by professional requirements.

8. Intellectual property and third-party services

Anvida and its licensors own the platform, software, branding, designs, and non-client-specific content. Subject to these Terms, you receive a limited, personal, revocable, nonexclusive, nontransferable right to use the service.

You retain rights in information you submit, subject to permissions necessary to provide, secure, administer, and lawfully improve the service. Clinical records are controlled under applicable healthcare law and the Notice of Privacy Practices.

Third-party services may have separate terms. We are not responsible for third-party products outside our control, but this provision does not eliminate duties that cannot lawfully be delegated.

9. Disclaimers and allocation of liability

To the maximum extent permitted by law, the technology platform is provided "as is" and "as available." Minds Awakened disclaims implied warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted operation, and error-free technology.

Clinical services are governed by applicable professional standards and law. Nothing in these Terms waives professional duties, patient rights, privacy obligations, or liability that cannot legally be waived.

To the maximum extent permitted by law, Minds Awakened and its non-clinical affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, or lost data arising from the technology or administrative services. Minds Awakened's aggregate liability arising from the platform will not exceed the amount you paid for Anvida technology and administrative services during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

You agree to indemnify Minds Awakened and the Clinical Practice from third-party claims caused by your unlawful misuse, intentional misconduct, unauthorized submission of another person's information, or material violation of these Terms. This does not require you to indemnify a party for its own negligence or professional malpractice.

10. Dispute resolution, arbitration, and class-action waiver

Please read this section carefully. It affects your legal rights.

Before filing a claim, you and the applicable Anvida party agree to send written notice describing the dispute and requested relief and to attempt informal resolution for at least 30 days. Notices to us must be sent to legal@anvida.co and the address below.

Except for eligible individual small-claims matters, requests for emergency injunctive relief, and disputes that cannot legally be arbitrated, disputes arising from these Terms, Anvida, or related services will be resolved by binding individual arbitration under the Federal Arbitration Act. Arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules and will take place in Harris County, Texas, remotely, or at another mutually agreed location.

Claims may be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, mass, or representative proceeding. The arbitrator may award relief only to the individual claimant. You and the Anvida parties waive trial by jury to the extent permitted by law.

You may opt out of arbitration by sending a signed written notice to legal@anvida.co within 30 days after first accepting these Terms. The notice must include your name, account email, telephone number, and an unequivocal statement that you opt out. Opting out will not affect access to services.

If a portion of this section is unenforceable, it will be severed to the minimum extent necessary, except that a claim that cannot lawfully proceed individually will be litigated after individual arbitrable claims are completed.

11. Governing law and general terms

Texas law governs these Terms, without regard to conflict-of-law rules, except where federal law controls. Permitted court proceedings must be brought in state or federal courts located in Harris County, Texas, and the parties consent to their jurisdiction.

These Terms, incorporated policies, informed-consent documents, and purchase disclosures constitute the applicable agreement. If clinical informed-consent terms conflict with these general Terms concerning clinical care, the more specific clinical document controls. Failure to enforce a provision is not a waiver. You may not assign these Terms without consent; we may assign them in connection with a lawful restructuring or transfer, subject to applicable healthcare and privacy requirements.

We may update these Terms. Material changes will be communicated and will apply prospectively as required by law. Continued use after an effective update constitutes acceptance where legally permitted.